Which of the following documents should the company provide to the client?

A client asked a security company to provide a document outlining the project, the cost, and the completion time frame.

Which of the following documents should the company provide to the client?
A . MSA
B . SLA
C . BPA
D . SOW

View Answer

Answer: D

Explanation:

An ISOW is a document that outlines the project, the cost, and the completion time frame for a security company to provide a service to a client. ISOW stands for Information Security Operations Work, and it is a type of contract that specifies the scope, deliverables, milestones, and payment terms of a security project. An ISOW is usually used for one-time or short-term projects that have a clear and defined objective and outcome. For example, an ISOW can be used for a security assessment, a penetration test, a security audit, or a security training.

The other options are not correct because they are not documents that outline the project, the cost, and the completion time frame for a security company to provide a service to a client. A MSA is a master service agreement, which is a type of contract that establishes the general terms and conditions for a long-term or ongoing relationship between a security company and a client. A MSA does not specify the details of each individual project, but rather sets the framework for future projects that will be governed by separate statements of work (SOWs). A SLA is a service level agreement, which is a type of contract that defines the quality and performance standards for a security service provided by a security company to a client. A SLA usually includes the metrics, targets, responsibilities, and penalties for measuring and ensuring the service level. A BPA is a business partnership agreement, which is a type of contract that establishes the roles and expectations for a strategic alliance between two or more security companies that collaborate to provide a joint service to a client. A BPA usually covers the objectives, benefits, risks, and obligations of the partnership.

Reference = CompTIA Security+ Study Guide (SY0-701), Chapter 8: Governance, Risk, and Compliance, page 387. Professor Messer’s CompTIA SY0-701 Security+ Training Course, Section 8.2: Compliance and Controls, video: Contracts and Agreements (5:12).