Which of the following describes why the phone cannot browse the Internet?

To control costs a company provides a limited number or users with company phones One of these users opens a support ticket because the phone no longer allows internet Drowsing over a cellular connection. The user acknowledges that the phone worked before the user’s child streamed several movies using the device.

Which of the following describes why the phone cannot browse the Internet?
A . The child accidentally connected to a neighbor’s WLAN
B . The company’s group policy disabled the device
C . The device has a data cap and has reached that limit
D . The device’s plan has been unpaid

View Answer

Answer: C

Explanation:

It is common for companies to place a data cap on the devices they provide to their employees, to control costs. If a user has exceeded the data cap, the phone may no longer allow internet browsing over a cellular connection. This is usually because the cellular data usage has exceeded the allotted amount for the particular plan the device is on, and the service provider has temporarily suspended the data connection.

It is unlikely that the child accidentally connected to a neighbor’s WLAN because this would not affect the cellular data connection. Similarly, it is unlikely that the company’s group policy has disabled the device, as this would likely affect all devices under the same policy. If the device’s plan has been unpaid, the service provider would likely temporarily suspend all services, not just the cellular data connection.

Reference: CompTIA A+ Core 1 Exam Guide, page 329.