Which of the following could result in this outcome?

Based on the results of a recently completed analytics initiative, the Human Resource department for a major department store implemented a change to its hiring practice to address the attrition rates of its sales associates. The new policy stated that candidates applying for sales positions must possess at least 3 years of relevant sales experience to be considered. After implementing the change, attrition rates are 10% higher and management is frustrated.

Which of the following could result in this outcome?
A . The results of analysis have been incorrectly interpreted
B . Sales experience is not a relevant skill
C . Analytics is not helpful given this situation
D . The change proposed is not aligned to company strategy

View Answer

Answer: D

Explanation:

The change proposed is not aligned to company strategy, because it may not address the root cause of the attrition problem, or it may conflict with other organizational goals or values. For example, the change may reduce the pool of qualified candidates, increase the hiring costs, or lower the diversity or customer satisfaction of the sales team. The change may also ignore other factors that influence the attrition rates, such as compensation, training, feedback, or recognition. Therefore, the change may not achieve the desired outcome of reducing attrition, and may even worsen it.

Reference:

• Business Analysis Certification in Data Analytics, CBDA | IIBA®, CBDA Competencies, Domain 5: Use Results to Influence Business Decision Making

• Understanding the Guide to Business Data Analytics, page 9

• CERTIFICATION IN BUSINESS DATA ANALYTICS HANDBOOK – IIBA®, page 8, CBDA Exam Sample Questions and Self-Assessment, Question 13