Which of the following conflict resolution techniques is the project manager applying?

Two team members approach a project manager with different ideas for completing a task. After listening to the team members’ ideas, the project manager does not choose either one and requires both members to finish the task as originally planned .

Which of the following conflict resolution techniques is the project manager applying?
A . Avoiding
B . Smoothing
C . Forcing
D . Compromising

View Answer

Answer: B

Explanation:

“Smoothing is a temporary way to resolve conflict. In this technique, the areas of agreement are emphasized over the areas of difference”

Excerpt From: Kim Heldman. “CompTIA Project+ Study Guide.” iBooks.