Which of the following conflict resolution methods would be best to utilize?

Two stakeholders, who have a history of animosity toward one another, are in disagreement during a project. The project’s timeline depends on the stakeholders accomplishing their tasks.

Which of the following conflict resolution methods would be best to utilize?
A . Smoothing
B . Confronting
C . Forcing
D . Compromising

View Answer

Answer: B

Explanation:

Confronting, also known as problem-solving or collaborating, is a method of conflict resolution that involves addressing the root cause of the conflict and finding a mutually beneficial solution that satisfies both parties. Confronting is the most effective method when the stakes are high and the relationship is important, as it can lead to increased trust, respect, and cooperation. Confronting requires open communication, active listening, empathy, and creativity from both parties. Confronting is the best method to use in this scenario, as it can help the stakeholders overcome their personal animosity, focus on their common goals, and work together to complete their tasks on time12.

Reference = CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 7: Project Stakeholder Management, p. 246; What is Conflict Resolution, and How Does It Work?