Which of the following BEST describes a service request?

Which of the following BEST describes a service request?
A . A set of details about service requests which is made available to users
B . A standardized approach to the fulfilment of a service request type
C . A request from a user to initiate an agreed service action
D . A required functional component of the service request management practice

View Answer

Answer: C

Explanation:

A service request is defined in ITIL 4 as a formal request from a user that initiates an agreed service action. This is typically for things such as access to services, information, or a change in the existing services. It follows a standardized process and is designed to help fulfill routine user needs​.

Option B, while close, refers to the standardized approach, which is part of the process but not the actual service request.

Option A describes the availability of details about service requests, but that does not define the request itself.

Option D refers to a broader concept of the service request management practice, but not the specific definition of a service request.