Which of the following automation tolls will help to integrate service desk with other practice in the service provider’s value streams?

Which of the following automation tolls will help to integrate service desk with other practice in the service provider’s value streams?
A . Survey tools
B . Workflow management tools
C . Reporting tools
D . Work prioritization tools

View Answer

Answer: B

Explanation:

Workflow management tools help integrate the service desk with other practices in the service provider’s value streams by automating and managing the flow of tasks and information across different ITIL practices. These tools ensure that incidents, service requests, and changes flow seamlessly between the service desk and other functions such as incident management, problem management, and change enablement.

Workflow management tools ensure that tasks are assigned, monitored, and completed efficiently, promoting integration between service desk operations and other processes within the organization’s service value system.

Survey tools and reporting tools are used for gathering feedback and generating insights, but they don’t actively manage or integrate workflows between practices.

Work prioritization tools assist in task prioritization but don’t facilitate integration between different practices in the value stream.