Which of the following are objectives of service level management?

Which of the following are objectives of service level management?

1: Defining, documenting and agreeing the level of FT services to be provided

2: Monitoring, measuring and reporting the actual level of services provided

3: Monitoring and improving customer satisfaction

4: Identifying possible future markets that the service provider could operate in
A . 1, 2 and 3 only
B . 1 and 2 only
C . 1, 2 and 4 only
D . All of the above

View Answer

Answer: A