Which of the following are Critical Success Factors for HHH?

HHH is an international distribution company which operates a number of large distribution warehouses. HHH employs over 10,000 staff who operate the warehouses 24 hours per day and process over 500,000 packages and parcels each day. HHH operates in a highly competitive market and the senior management team recognize the importance of focusing upon its Critical Success Factors (CSF’s).

However, some senior managers are confused as to the difference between CSF’s and Key Performance Indicators (KPI’s).

Which of the following are Critical Success Factors for HHH? (Choose all that apply.)
A . Percentage of stock damaged.
B . Market share percentage.
C . Customer satisfaction.
D . Continual maintenance of warehouse facilities.
E . Time taken to load and unload deliveries.
F . Efficient staff planning systems.

Answer: BC