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Which of the following are channels? (Choose two.)
Which of the following are channels? (Choose two.)
A . Contacts
B . Web
C . Chat
D . Article
Answer: B, C
Explanation:
Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/concept/configure-csm-omni-channel.html
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