Which of the following activities does the SAP order fulfillment process support? Note: There are 2 correct Answer to this question

Which of the following activities does the SAP order fulfillment process support? Note: There are 2 correct Answer to this question
A . Managing and controlling an order through all stages in the system once it has been placed
B . Preprocessing orders and splits them into consignments if necessary
C . Creating a support ticket on behalf of a customer
D . Managing cancellations and returns

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Answer: AB