Which of the following actions will help transform the culture of a traditional organisation to one that supports a total quality philosophy?

Which of the following actions will help transform the culture of a traditional organisation to one that supports a total quality philosophy?
A . Surveying internal customers and external end-users to determine product successes and failures
B . Recognizing employees as collaborators in a network of interrelated processes
C . training individual employees to be able to fulfill functional roles anywhere in the organization
D . Rewarding the top performing individuals, departments, and divisions in their competition

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Answer: A