Which of the following actions is the FINAL step in the standard troubleshooting methodology?

Which of the following actions is the FINAL step in the standard troubleshooting methodology?
A . Document the solution and cause.
B . Create a new theory of cause.
C . Research the problem online.
D . Implement preventive measures.

View Answer

Answer: A

Explanation:

The final step in the standard troubleshooting methodology is to document the solution and cause of the problem. This step involves recording the details of the problem, the steps taken to resolve it, the outcome of the solution, and any preventive measures implemented to avoid future occurrences. Documenting the solution and cause can help to create a knowledge base for future reference, improve communication among IT professionals, and facilitate continuous improvement12.

Reference: = CompTIA IT Fundamentals (ITF+) Study Guide, 2nd Edition, Chapter 7: Explain the Troubleshooting Methodology3; Troubleshooting Methodology | IT Support and Help Desk | CompTIA4