Which of the following actions is considered a best practice in a customer-driven organisation?

Which of the following actions is considered a best practice in a customer-driven organisation?
A . Having a large customer service department that is responsible for all customer inquiries
B . Organizing the management structure so that executive managers have responsibility for customer contact
C . Training the entire workforce to act on customer requests
D . Developing a group of highly trained individuals who visit customers on a regular basis

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Answer: B