Which of the following actions can a service agent perform in the Customer Hub in Agent Desktop? Note: There are 3 correct answers to this question.

Which of the following actions can a service agent perform in the Customer Hub in Agent Desktop? Note: There are 3 correct answers to this question.
A . Edit customer details
B . Create a new e-mail message or a new case from the What Would You like to do? area
C . Launch a customer survey
D . View customer details
E . Access interactions and notes in the timeline tab

Answer: B, D, E