Which of the following actions are supported by the e-mail communication channel? Note: There are 2 correct answers to this question.

Which of the following actions are supported by the e-mail communication channel? Note: There are 2 correct answers to this question.
A . Create service tickets from inbound e-mails
B . Route unkown sender e-mails to a common inbox
C . Create activities from inbound e-mails
D . Broadcast e-mails to a group of individuals

Answer: A,B