Which of the following actions are needed to link incoming emails to a ticket? Note: There are 2 correct answers to this question.

Which of the following actions are needed to link incoming emails to a ticket? Note: There are 2 correct answers to this question.
A . Activate the scoping item Function Locations
B . Activate the scoping item "Do you want to support email channels for corporate accounts?"
C . Maintain an email address
D . Activate the Messaging Service communication channel

Answer: B D