In the 1970s, Deming developed his 14 points for western Management in response to requests from U.S. managers for the secret to the radical improvement that Japanese companies were achieving in a number of industries. As part of his “system of profound knowledge,” Deming promoted that “around 15% of poor quality was because of workers, and the rest of 85% was due to bad management, improper systems and processes.” The “system” is based on parts.
Which o the following is/are NOT out of those parts?
A . Appreciation for a system
B. Knowledge about variation
C. Theory of knowledge
D. Sociology
Answer: D
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