Which mistake was made?

A business analyst captures the following acceptance criteria for a user story about case reassignment in Service Cloud.

• A service manager can dick a Reassign button that changes the owner field of the case.

• A service manager is able to reassign cases-as part of the mobile experience.

• Reassignment functionality can be used on cases that have been auto-reassigned.

• Service reps are unable to reassign cases.

Which mistake was made?
A . The criteria are aligned with the user’s goal.
B . The criteria include solution information.
C . The criteria are small and testable.

View Answer

Answer: B