Which mistake was made?
A business analyst captures the following acceptance criteria for a user story about case reassignment in Service Cloud.
• A service manager can dick a Reassign button that changes the owner field of the case.
• A service manager is able to reassign cases-as part of the mobile experience.
• Reassignment functionality can be used on cases that have been auto-reassigned.
• Service reps are unable to reassign cases.
Which mistake was made?
A . The criteria are aligned with the user’s goal.
B . The criteria include solution information.
C . The criteria are small and testable.
Answer: B
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