Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A . Omni-Channel routing
B . Standard Email-to-Case
C . Web-to-Case forms
D . On-Demand Email-to-Case
Answer: B
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