Which method should the consultant suggest?

Universal containers is trying to reduce the amount of time support agents spend creating cases. The new method case creation must allow for 4000 – 5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.

Which method should the consultant suggest?
A . On-Demand Email-to-case
B . Standard email to case
C . Web to case forms
D . Omni channel routing

View Answer

Answer: B

Explanation:

Standard email to case is a feature that allows you to automatically create cases from incoming emails sent to your company’s support addresses. Standard email to case can handle emails with attachments up to 25 MB in size (minus any text in the email). Standard email to case also preserves email formatting and supports HTML emails with embedded images. Standard email to case is suitable for creating 4000 – 5000 new cases a day, as well as allowing customers to attach documents under 25 MB by email.

Verified Reference:

Service Cloud Consultant Certification Guide & Tips, Email-to-Case Overview