Which method should the consultant recommend to provide automated self-service on an ecommerce site?

Cloud Kicks’ customers use a proprietary ecommerce site to order customized shoes. While the shoes are being made, customers want to check their order status frequently.

Which method should the consultant recommend to provide automated self-service on an ecommerce site?
A . Configure a Visual Remote Assistant.
B . Create an Einstein Bot.
C . Build a Screen Flow.

View Answer

Answer: B

Explanation:

To provide automated self-service on an ecommerce site for customers to check order status, creating an Einstein Bot is recommended. Einstein Bots can be integrated into websites and

configured to provide real-time, automated responses to common customer inquiries, such as order status updates, enhancing the customer experience by providing instant access to information without human intervention.