Which licensing will be required for the Field Service Schedule Optimization user?

Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation.

Which licensing will be required for the Field Service Schedule Optimization user?

A. Resource License

B. Salesforce License

C. Dispatcher License

D. Scheduling License

View Answer

Answer: D

Explanation:

The Scheduling License in Salesforce Field Service grants users access to scheduling and optimization features. This includes using the scheduling optimizer to automatically assign and sequence service appointments.

Incorrect Answers:

A. Resource License.

This license is typically assigned to field service technicians or resources, allowing them access to their service appointments and related records.

B. Salesforce License.

While a base Salesforce license is required for any user accessing Salesforce, this is not specific to Field Service Schedule Optimization. It’s a broader license that provides access to Salesforce in general.

C. Dispatcher License.

This license provides users with the ability to manually assign and manage service appointments using the dispatcher console. It’s more for the manual management of service appointments than automated optimization.

For Northern Trail Outfitters to leverage Field Service Schedule Optimization, the Consultant should ensure the appropriate users have the Scheduling License.