Which level of detail should the BA use for the process map and why?

A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to onboard a new user group to a Service Cloud implementation.

Which level of detail should the BA use for the process map and why?
A . Very detailed―It should be prescriptive for new users following an unfamiliar process.
B. Somewhat detailed―Since the process will be repetitive, new users will learn and remember the details.
C. Simple―A high-level overview of the process is sufficient to show a new user experience.

View Answer

Answer: A