Which key attributes should the BA look for when reviewing the process maps?

Universal Containers has kicked off a project focused on transforming its customer service department using Service Cloud.

During onboarding, the project manager shared the following process maps with the business analyst (BA):

Case Creation

• Case Triage

• Case Assignment

• Case Management

• Case Closure

Which key attributes should the BA look for when reviewing the process maps?
A . Audiences, scope, inputs, outputs, and resources
B. Cost, timeline, risks, requirements, and opportunities
C. Case sources, types, volumes, priorities, and reasons

View Answer

Answer: C