Which items must be configured before agents can reply to emails from customers?
A . Inbound workflows, Outbound workflows, Email aliases, Users, Queues
B . Inbound workflows, Outbound workflows, Users, Email aliases
C . Inbound workflows, Outbound workflows, Queues, DN
D . Email aliases, Inbound workflows, Users, Queues
Answer: D
Explanation:
The following items must be configured before agents can begin replying to emails from customers.
Email aliases: These map to email addresses to which customers send emails. For details, see “Aliases” on page 14.
Inbound workflows: Process the emails. See Enterprise Chat and Email Administrator’s Guide to Administration Console for details.
Queues: A holding location for emails waiting to be routed to agents. See Enterprise Chat and Email Administrator’s Guide to Routing and Workflows for details.
12 Enterprise Chat and Email Administrator’s Guide to Email Resources
Users: Agents who reply to emails, supervisors who monitor and manage agents, and administrators who create and administer workflow and routing. See Enterprise Chat and Email Administrator’s Guide to Administration Console for details.
Latest 500-445 Dumps Valid Version with 56 Q&As
Latest And Valid Q&A | Instant Download | Once Fail, Full Refund