Which is true about choosing a care request type when setting up a new care request record?

Which is true about choosing a care request type when setting up a new care request record?
A . Any case record type can be chosen when creating care request.
B . A care request type cannot be chosen when creating a new care request.
C . A case record type can be chosen to identify a single care request type for each care request.
D . Multiple care request types can be chosen for a single care request.

View Answer

Answer: C

Explanation:

According to the Salesforce documentation3, when setting up a new care request record, you need to choose a case record type to identify the care request type. The care request type determines what fields and values are available on the care request record. There are four predefined care request types in Health Cloud: Physician Request, Drug Request, Admission Request, and Appeal Request. You can also create custom care request types to suit your business needs3.