Which is the MOST LIKELY way of resolving major incidents?

exams ITILFND_V4 V1 ITILFND_V4 exam 0 Comments

Which is the MOST LIKELY way of resolving major incidents?
A . A support team following detailed procedures for investigating the incident
B . Users establishing a resolution using self-help
C . A temporary teamworking together to identify a resolution
D . The service desk identifying the cause and a resolution

Answer: C