Which is a recommendation of the guiding principle ‘think and work holistically’?
A . Conduct a review of existing service management practices and decide what to keep and what to discard
B . Review how an improvement initiative can be organized into smaller, manageable sections that can be completed in a timely manner
C . Review service management practices and remove any unnecessary complexity
D . Use the four dimensions of service management to ensure coordination of all aspects of an improvement initiative
Answer: D
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