Which is a practice success factor of the problem management practice?

Which is a practice success factor of the problem management practice?
A . Proactive problem identification
B . Reactive problem identification
C . Problem control
D . Optimizing problem resolution and mitigation

View Answer

Answer: A

Explanation:

A key success factor for problem management is proactive problem identification, which focuses on finding potential problems before incidents occur. This approach helps reduce future incidents by addressing root causes early on. It aligns with ITIL’s emphasis on continual improvement and proactive problem management.

Reactive problem identification happens after incidents occur, but proactive identification helps to prevent incidents before they happen.

Problem control and optimizing resolution are important steps but not as crucial as proactively identifying problems.