Which interaction channel should the consultant suggest to UC?

Universal Containers (UC) wants to improve customer satisfaction by diversifying its interaction channels. UC’s goal is to enhance real-time communication and support.

Which interaction channel should the consultant suggest to UC?
A . Einstein Bots
B . Messaging In-app and Web (MIAW)
C . Experience Cloud sites

View Answer

Answer: B

Explanation:

To enhance real-time communication and support, Messaging In-app and Web (MIAW) should be suggested. MIAW enables direct, real-time interactions with customers through various messaging platforms, including web chat and mobile messaging. This channel provides a convenient and immediate way for customers to connect with support, improving satisfaction through enhanced accessibility and responsiveness.