Which information should the director of HR present to the senior manager and the accounts receivable manager during the next discussion of workforce planning?

A large hospital in the city acquires a smaller hospital, resulting in a total employee count of 1,200. As a result of the purchase, the accounts receivable unit of the small hospital, which has only six employees, is handling all outstanding patient accounts. During a workforce planning session, the HR director questions the accounts receivable manager about staffing requests for the following year. The manager informs the HR director that the department is adequately staffed and will not need more employees. Later the HR director learns that the manager has confided in other managers that he hopes to be promoted to by saving the hospital money from not hiring additional employees. Three accounts receivable employees terminate their employment abruptly. When cleaning out the desks of these employees, the accounts receivable manager finds over 100 accounts that have not been processed; monies are still outstanding on these overdue accounts. The manager distributes these overdue invoices to the other three remaining employees and tells them not to mention this to the senior manager. These employees come to the HR director in confidence to complain about the additional work, and they confide that they were instructed not to tell the senior manager about the incomplete work.

Which information should the director of HR present to the senior manager and the accounts receivable manager during the next discussion of workforce planning?
A . The HR director should share the information provided by the three remaining employees while keeping their identities anonymous.
B . The HR director should communicate how the organization’s goals and objectives are being hindered by the narrow-mindedness and personal ambitions of the account receivable manager.
C . The HR director should present critical information about the exit interviews of accounts receivable staff and benchmark data on the staffing plans of large hospitals of comparable size.
D . The HR director should offer to collaborate with the account receivable manager on lateral moves
and job rotations.

View Answer

Answer: C

Explanation:

The HR director should gather exit interview information and industry data to support the recommendation of why the accounts receivable department needs additional employees to achieve an optimal level of staffing.