Which functionality bridges this gap?

The customer desires seamless integration with their existing CRM system .

Which functionality bridges this gap?
A . Data Import Wizard
B . Partner Integrations
C . Einstein Analytics
D . Apex Code Development

View Answer

Answer: B

Explanation:

Partner integrations in Salesforce Contact Center allow for seamless integration with existing CRM systems by leveraging pre-built connectors and integration apps available on Salesforce AppExchange. These partner solutions are specifically designed to integrate diverse systems with Salesforce, ensuring that data flows smoothly between Salesforce and other CRMs without needing custom development. This enables businesses to enhance their customer service capabilities by integrating their existing tools and databases into a unified Salesforce environment.

Reference: https://appexchange.salesforce.com/