Which functionalities are available in Genesys Cloud CX WFM? (Choose three.)

Which functionalities are available in Genesys Cloud CX WFM? (Choose three.)
A . Short-Term Forecasts
B . Schedules
C . Long-Term Forecasts
D . Forecast simulator

View Answer

Answer: A, B, C

Explanation:

Reference: https://help.mypurecloud.com/articles/workforce-management/

Short-Term Forecasts, Schedules, and Long-Term Forecasts are some of the functionalities available in Genesys Cloud CX WFM. Short-Term Forecasts allow administrators to forecast staffing needs for up to 8 weeks based on historical data and trends. Schedules allow administrators to create and assign schedules to agents based on their availability, preferences, skills, etc. Long-Term Forecasts allow administrators to forecast staffing needs for up to 2 years based on historical data and trends.

Reference:

https://help.mypurecloud.com/articles/create-a-short-term-forecast/

https://help.mypurecloud.com/articles/create-and-manage-schedules/

https://help.mypurecloud.com/articles/create-a-long-term-forecast/