Which four kinds of services does the TSAPI standard provide for third-party call control over Avaya Aura® Communication Manager (CM)? (Choose four.)

Which four kinds of services does the TSAPI standard provide for third-party call control over Avaya Aura® Communication Manager (CM)? (Choose four.)
A . receiving notifications of events
B . controlling specific calls or stations
C . invoking CM features
D . performing a remote reboot to the CM server
E . completing the routing of incoming calls
F . adding new feature buttons to agent sets

View Answer

Answer: A,B,C,E

Explanation:

A: The services in the Event Report group provide a client application with the reports of events that cause a change in the state of a call, a connection, or a device.

B: The services in the call control group enable a telephony client application to control a call or connection on Communication Manager. Typical uses of these services are: placing calls from a device

controlling a connection for a single call.

C: The services in the query group allow a client to query device features and static attributes of a Communication Manager device.

E: The services in the routing group allow Communication Manager to request and receive routing instructions for a call from a client application.

References: Avaya Aura® Application Enablement Services TSAPI for Avaya Communication Manager Programmer’s Reference Release 6.1, page 128 https://downloads.avaya.com/css/P8/documents/100141354