Which fields on Service Appointments help ensure that they are completed within the agreed upon Service Level Agreement (SLA) with Universal Containers’ customers?

Which fields on Service Appointments help ensure that they are completed within the agreed upon Service Level Agreement (SLA) with Universal Containers’ customers?

A. Actual Start, Actual End

B. Arrival Window Start, Arrival Window End

C. Scheduled Start, Scheduled End

D. Earliest Start Permitted, Due Date

View Answer

Answer: B

Explanation:

To ensure that Service Appointments are completed within the agreed upon Service Level Agreement (SLA) with customers, the fields that dictate the timeframe in which the service should begin and be completed are:

B. Arrival Window Start, Arrival Window End

These fields define the window in which the technician should arrive to meet the SLA. If the technician arrives after the "Arrival Window End," then it’s a breach of the SLA.