Which feature will help the support agent send this question to the right group of people?

exams CRT-261 CRT-261 exam 0 Comments

A support agent has a detailed question about product functionality. The agent needs to access a real-time response from internal subject matter experts.

Which feature will help the support agent send this question to the right group of people? Choose one answer
A . Mass email
B . Chatter groups
C . Public groups
D . Escalation rule

Answer: B