Which feature should the application include?

You are developing a Microsoft Teams application for a support staff.

Within a conversation between the support staff, you want the staff to look up support ticket IDs from a list

without opening the ticketing system.

Which feature should the application include?
A . a bot
B . a connector
C . a messaging extension
D . a tab

View Answer

Answer: C

Explanation:

Messaging extensions allow users to interact with your web service through buttons and forms in the Microsoft Teams client. They can search, or initiate actions, in an external system from the compose message area, the command box, or directly from a message. You can then send the results of that interaction back to the Microsoft Teams client, typically in the form of a richly formatted card.

Reference: https://docs.microsoft.com/en-us/microsoftteams/platform/messaging-extensions/what-are-messaging-extensions