Which feature should be used to fulfill this requirement?

exams ADM-201 V0 ADM-201 exam 0 Comments

Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.

Which feature should be used to fulfill this requirement?
A . Einstein Case Routing
B. Auto-response rule
C. Case assignment rule
D. Case escalation rule

Answer: D