Which feature should an administrator use to fulfill this requirement?

exams ADM-201 V1 ADM-201 exam 0 Comments

Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation.

Which feature should an administrator use to fulfill this requirement?
A . Assignment Rule
B . Case Escalation Rule
C . Omni-Channel Supervisor
D . Formula Field

Answer: B