Which feature can streamline this?

The customer aims to automate repetitive case escalation processes .

Which feature can streamline this?
A . Workflow Rules
B . Entitlements
C . Field History Tracking
D . Queues

View Answer

Answer: A

Explanation:

Workflow Rules in Salesforce can automate repetitive case escalation processes effectively. By setting up rules based on specific criteria, these workflows automatically escalate cases to the right team or individual when predefined conditions are met. This feature helps streamline case management processes, reduces manual intervention, and ensures timely response to critical issues, thereby improving overall efficiency in handling customer cases.

Reference: https://help.salesforce.com/articleView?id=workflow_rules.htm