Which factor is critical for the HR Manager to consider before conducting the employee engagement survey?

An HR manager of Terrain Inc., a personal goods retail company has to go on FMLA leave to care for her mother who suffered a fall. The HR manager asks a HR professional in the department to collaborate on her behalf with a consultancy firm to provide recommendations to management on employee engagement. The consultancy firm has conducted a focus group with 15% of support employees and 5% of line employees. The HR professional upon reviewing the firm’s work believes the firm’s method is insufficient to gather the full information needed to create an effective solution. The HR professional determines that a different data collection method is necessary.

The HR professional chooses to carry out a survey of all employees, proceeds to obtain the support of the CEO, CFO, and COO and makes a presentation to the senior executive team. The senior executive team approves the HR professional’s initiative, the survey is carried out, and 85% of the employees respond to the survey. Impressed with the survey exercise, the CEO shares the survey results with the consultancy firm and requests that the firm works closely with the HR professional in the implementation phase.

Which factor is critical for the HR Manager to consider before conducting the employee engagement survey?
A . Top management support and guarantee to act on survey results
B . Ensure all employees have a say in creating and participating in the survey
C . Clarify the issues that employees consider important
D . Strengthen the outcome of the survey by clarifying pertinent issues with an employee focus group

View Answer

Answer: A

Explanation:

Before conducting the employee engagement survey, it is critical for the HR Manager to ensure top management support and guarantee to take action on the survey results. If executive management does not give its support, the survey exercise is a waste of time and effort.