Which essential action should the consultant prioritize to ensure successful implementation and adoption?

A consultant is initiating a Sales Cloud project for Cloud Kicks.

Which essential action should the consultant prioritize to ensure successful implementation and adoption?
A . Design end user training plan.
B . Set project milestones and establish key performance indicators (KPIs).
C . Develop Quality Assurance (QA) testing scripts.

Answer: B

Explanation:

For successful Sales Cloud implementation and adoption, establishing clear project milestones and defining KPIs is crucial. These elements provide a structured framework for measuring progress and ensuring that the project aligns with business objectives. By setting measurable KPIs, the consultant can track essential metrics like user adoption rates, data quality, and process efficiency, which are critical for gauging success and making data-driven adjustments as needed. This approach ensures that the implementation stays on track and that any issues can be addressed proactively