Which email address would appear as the From Address for the automatic reply to the customer?

Northern Trail Outfitters (NTO) wants to send using the From Address of marketing@email.nto.com. They will then automatically forward replies to customerservice@nto.com. NTO also wants to include an automatic reply to the customer’s email address customer@exampie.com.

Which email address would appear as the From Address for the automatic reply to the customer?
A . customerservice@nto.com
B. reply@marketingcloud.com
C. customer@example.com
D. A marketing@email.nto.com

View Answer

Answer: B

Explanation:

The email address that would appear as the From Address for the automatic reply to the customer is reply@marketingcloud.com. This is because Northern Trail Outfitters has configured their Reply Mail Management settings to forward replies to customerservice@nto.com and send an auto-reply message to the customer’s email address. The From Address for the auto-reply message is always reply@marketingcloud.com, regardless of the original From Address or the forwarding address.

References: https://help.salesforce.com/s/articleView?id=sf.mc_es_reply_mail_management.htm&type=5