Which dialog option should be selected’?

AnyAirlines uses an Einstein bot for their customer support. They want it to display a message when a user provides an incorrect answer to a particular question.

Which dialog option should be selected’?
A . Message
B . Action
C . Question
D . Rules

View Answer

Answer: A

Explanation:

Message Dialog Option: When configuring an Einstein bot to respond to incorrect answers, the ‘Message’ dialog option should be selected. This allows the bot to display a predefined message to the user, guiding them appropriately or informing them of the incorrect input.

Reference: Salesforce Einstein Bot Setup Guide Understanding Dialog Options:

Action: Used for initiating backend processes or external actions.

Question: Used for asking the user for information or inputs.

Rules: Used for defining conditional logic to control the flow of the conversation.

Message: Specifically used to provide information or feedback to the user, which is ideal for handling incorrect answers.

Reference: Einstein Bots Dialogue Management