Which device access is needed to manage agent phones for UCCE/PCCE?

Which device access is needed to manage agent phones for UCCE/PCCE?
A . CUCM Admin
B . CCE Web Admin tool
C . Config Manager tool
D . Finesse Admin

View Answer

Answer: A

Explanation:

A CUCM Admin access is needed to manage agent phones for UCCE/PCCE, as it allows the administrator to configure device pools, partitions, calling search spaces, and other settings for the agent phones. Reference = Administering Advanced Cisco Contact Center Enterprise (CCEAA), page 4