Which corrective action should an admin take after noticing an error on a posted invoice?

Which corrective action should an admin take after noticing an error on a posted invoice?
A . Cancel and rebill, correct the order, create and post a new invoice.
B . Change the status from Posted to draft on the invoice, correct the invoicing error and repost it
C . Delete the invoice record, correct the order, create and Post a new invoice
D . credit the invoice, correct the order, create and post a new invoice

View Answer

Answer: A

Explanation:

Upon noticing an error on a posted invoice, the recommended corrective action is to use the "Cancel and Rebill" feature. This process allows an admin to roll back the invoice to its state before the most recent billing cycle, enabling the correction of errors on the invoice record. This functionality is applicable to both draft and posted invoices, providing a way to address issues such as missing invoice lines or incorrect billing details. After canceling and rebilling, the admin can correct the order as needed and proceed to create and post a new invoice, ensuring the accuracy of billing records.