Which configuration option should be verified?

A Service Manager has just configured Chat at a company site. Now, the Agents cannot see the Chat footer component in the ….

Which configuration option should be verified?
A . Verify that users have access to the Chat public group.
B . Verify that users are assigned the Chat user profile
C . Verify that users have access to the Chat buttons.
D . Verify that users are assigned the Chat feature license.

View Answer

Answer: D

Explanation:

Verifying that users are assigned the Chat feature license is the configuration option that should be verified if agents cannot see the Chat footer component in the Service Console. A Chat feature license is a type of license that enables users to access Chat functionality, such as initiating, receiving, transferring, or ending chat sessions, sending quick texts or files, or viewing chat reports. Users must have a Chat feature license assigned to their user record in order to use Chat in the Service Console.

Verified Reference:

Service Cloud Consultant Certification Guide & Tips, Assign Chat Licenses