Which configuration must be changed to correct this issue?

Refer to the exhibit.

After receiving a new desk phone, the Jabber user can no longer make calls via phone control. The help desk collected the user’s Jabber problem report and verified that they the correct Cisco UCM CTI permissions.

Which configuration must be changed to correct this issue?
A . Verify that the desk phone device has Allow Control of Device from CTI enabled.
B. Verify that the Cisco UCM service profile has Cisco UCM CTI servers configured.
C. Verify that the user’s desk phone device is listed as a controlled device in the Cisco UCM end user configuration
D. Verify that the device line configuration has Allow Control of Device from CTI enabled.

View Answer

Answer: A